How to Raise and Manage Support Tickets

You can raise a support ticket or track an existing issue with the SalaryBox team. The built-in ticketing system lets you submit requests, attach files, and follow the conversation — all without leaving the app.

How to Raise a Support Ticket (Web)

1. Log in to the SalaryBox web app at web.salarybox.in.
2. Click on Help from the top navigation bar.
3. On the Support page, under Raise an Issue, click Raise or View Issues.
4. You will see the My Tickets page. Click Add Ticket.
5. The Submit Request form will open. Fill in the following details:
   • Phone — Your registered phone number (pre-filled).
   • Alternate Phone Number — Optional. Add another number if needed.
   • Communication Email (required) — Enter the email address where you want to receive ticket updates and replies.
   • Subject (required) — Select the topic that best describes your issue.
   • Description — Describe your issue in detail. You can use the text editor to format your message, add images, or insert links.
   • Attachments — Drag and drop files or click to upload. Maximum file size is 20 MB.
6. Click Submit to raise the ticket.

Your ticket will be created and the support team will be notified. You will receive a ticket number for reference.

How to View and Filter Tickets (Web)

1. Go to Help > Raise or View Issues from the top navigation bar.
2. The My Tickets page shows all your submitted tickets.
3. Use the status dropdown at the top to filter tickets by Open, Closed, or On Hold.
4. Use the Search tickets bar to find a specific ticket by keyword.
5. Click on any ticket to open it and view the full conversation.

How to Reply to a Ticket (Web)

1. Open the ticket you want to reply to from the My Tickets page.
2. You will see the Conversation section with all previous messages from the support team and yourself.
3. Click Reply at the bottom of the conversation to add your response.

Note: Replies from the SalaryBox support team will also be sent to the communication email you provided when raising the ticket.

How to Close a Ticket (Web)

1. Open the ticket from the My Tickets page.
2. Scroll to the bottom of the ticket.
3. Click Close Ticket.

The ticket will be marked as Closed. You can view it later by filtering for Closed tickets on the My Tickets page.

Note: A ticket can be closed by either the user or the SalaryBox support team. Once closed, the ticket will move from the Open list to the Closed list.

How to Raise a Support Ticket (Android)

1. Open the SalaryBox app on your phone.
2. On the Home screen, tap the Help icon on the top right.
3. Under Raise an Issue, tap Raise or View Issues.
4. Tap Add Ticket.
5. Fill in the Communication Email, Subject, Description, and attach any files if needed.
6. Tap Submit to raise the ticket.

How to View and Manage Tickets (Android)

1. Open the SalaryBox app and tap the Help icon on the top right of the Home screen.
2. Tap Raise or View Issues to open the My Tickets page.
3. Filter tickets by Open, Closed, or On Hold using the status dropdown.
4. Tap on a ticket to view the conversation, reply to it, or close it.

Raise a Support Ticket via Email

You can also raise a support ticket by sending an email to support@salarybox.in. Describe your issue in the email body and attach any relevant screenshots or files. The support team will create a ticket on your behalf and respond to you via email.