Frequently Asked Questions

The SalaryBox Wallet is a prepaid balance within your SalaryBox account. You add funds to it, and the balance is automatically used when you use paid services like staff background verification or bank account/UPI verification.

The Wallet is located under Subscriptions & Billing. On the web app, click Subscriptions & Billing from the left menu. On Android, go to Dashboard > Settings > Subscriptions & Billing.

No. GST (18%) and Surcharge is charged only once when you add funds to the wallet. When you use the wallet balance for verification services, only the service fee is deducted without any additional GST.

No. Wallet funds can only be used for SalaryBox services such as staff verification and bank account verification. The balance cannot be withdrawn or transferred.

The minimum top-up amount is ₹10. You can add any amount above this limit.

Yes. Go to Subscriptions & Billing and click Wallet History (View History). You can filter transactions by date range and activity type. Each entry shows the date, transaction type, amount, and the user who performed it.

If your wallet balance is not enough to cover the service fee, you will need to add funds to the wallet before proceeding with the verification.

Yes. You can add funds, view history, and use the wallet for verifications from both the SalaryBox web app and the Android app.

Go to Subscriptions & Billing and click Add Funds in the WALLET section. Enter the amount, review the GST breakdown, and click Continue to Pay to complete the payment.

The minimum top-up amount is ₹10. You cannot add an amount less than ₹10 to the wallet.

Yes. GST at 18% is charged when you add funds to the wallet. This is the only time GST is applied. When you use the wallet balance for verification services, no additional GST is charged.

The amount you enter (excluding GST) is credited to your wallet. For example, if you add ₹100, you pay ₹120.78 (including 18% GST and Surcharge), and ₹100 is credited to your wallet balance.

No. Wallet funds can only be used for SalaryBox services such as staff background verification and bank account/UPI verification. The balance cannot be withdrawn or transferred.

You can use any payment method supported by the payment gateway, such as UPI, debit card, credit card, or net banking.

Yes. Go to Dashboard > Settings > Subscriptions & Billing and tap Add Funds. The steps are the same as on the web app.

GST is included at the time of top-up so that when you use the wallet for verification services, the full service fee is deducted without any additional tax. This simplifies the billing process.

You can use the wallet for Staff Background Verification and Bank Account/UPI Verification. The fee for each service is deducted from your wallet balance.

No. GST is charged only when you add funds to the wallet. When the verification fee is deducted from your wallet for any service, no additional GST is applied.

Yes. SalaryBox supports both Bank Account and UPI verification. You can choose either option when adding payment details from the employee’s profile.

Verifying the bank account or UPI ID ensures that salary payments are sent to the correct account. It safeguards your business against identity theft and payment fraud.

You can verify PAN, Driving Licence, Voter ID, and UAN (for past employment). You can also verify the employee’s face and address.

You will need to add funds to your wallet before proceeding. Go to Subscriptions & Billing and click Add Funds to top up your wallet.

Yes. All wallet-based verification services are available on both the SalaryBox web app and the Android app.