Frequently Asked Questions

Upgrades can be done through the web or the Android app.

Steps (Upgrade – Web): #

1. Log in to the SalaryBox web portal using your registered mobile number.
2. Go to the ‘Subscriptions & Billing’ section on the bottom-left side of the screen.
3. Click on ‘Upgrade’.
4. Select between Staff Limit, Features or Add-Ons.
5. Click ‘Okay’.
6. You will now see the plan and payment details on the right side of the screen.
7. Once you confirm the details, click on ‘Continue to Pay’ to move to the billing and payment page.
8. You will now reach the Payment and Billing page, where you must fill in the required business details.
9. After filling in all details, click ‘Proceed’ to continue to the payment options.
10. You will then see multiple payment methods. Choose any one to complete your purchase.

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Steps (Upgrade – Android): #

1. Log in to the SalaryBox Android application using your registered mobile number.
2. Go to the ‘Settings’ section located at the bottom-right side of the screen.
3. Tap on ‘Subscriptions & Billing’.
4. Tap on ‘Upgrade’.
5. Select Staff Limit, Features or Add-Ons
6. Adjust your requirements and tap ‘Confirm’.
7. Now tap on ‘Continue to Pay’.
8. You will now see the plan and payment details screen
9. You will now reach the Payment and Billing page.
10. After entering all details, tap ‘Proceed to Payment’ to continue to the payment options.
11. You will now see multiple payment methods. Choose any one to complete your purchase.

You can increase staff limits from both the web portal and the Android app.

Steps (Increase Staff Limit – Web): #

1. Log in to the SalaryBox Web Portal.
2. Click on ‘Subscriptions & Billing’ (bottom-left).
3. Click the ‘Upgrade’ tab.
4. Enter your new Staff Limit and click Okay.
5. Review the payment summary and complete the transaction.

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Steps (Increase Staff Limit – Android): #

1. Go to Settings > Subscriptions & Billing.
2. Tap on Upgrade.
3. In the Staff Limit section, enter the new total number of staff you need.
4. Tap Confirm and then Continue to Pay.
5. Review the payment summary and complete the transaction. 

You can add additional modules or features to your plan at any time through the Upgrade section.

Steps: #

1. Log in to the web or android app.
2. Go to ‘Subscriptions & Billing’.
3. Tap on Upgrade.
4. In the Features section, select the modules you wish to add (e.g., SB Attendance Pro, SB Payroll Pro, etc.).
5. In the Add-Ons section, you can select additional services like SB Locate or SB CRM Lite.
6. Tap Confirm and then Continue to Pay.

Invoices are available on both the web portal and the Android app.

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Steps (Web): #

1. Log in to the web portal.
2. Go to ‘Subscriptions & Billing’.
3. Click ‘Download Invoice’.
4. Review invoice list (Date, Plan Type, Details, Invoice).
5. Click ‘Download’.

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Steps (Android): #

1. Log in to the app using your admin account.
2. Go to ‘Settings’ > ‘Subscriptions & Billing’.
3. Tap ‘Download Invoices’.
4. Review invoice list.
5. Tap ‘Download Invoice’.

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Note: Monthly-plan users must download invoices from the Play Store or App Store.

You can view all plan information including staff count, validity, and module names from the web portal.

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Steps: #

1. Log in to the SalaryBox web portal.
2. Go to the ‘Subscriptions & Billing’ section.
3. Click ‘Check Plan Details’.
4. View details such as:

• Staff limit
• Valid Till date
• Features/modules included