Frequently Asked Questions

OTP not coming usually happens because of network issues or wrong number entry.

Try these easy steps:

1. Make sure your phone has a network signal.
2. Check that you entered the same mobile number your company used to register you.
3. Check WhatsApp, the OTP comes there.
4. Wait 30 seconds and tap Resend OTP.
5. Turn ON and OFF aeroplane mode once to refresh the network.
6. Restart your phone if still not received.

You can reset it easily.

1. Open the SalaryBox app.
2. Tap Forgot PIN.
3. Enter your registered mobile number.
4. Enter the OTP you received.Set a new PIN.

Punch-In appears only when you allow all permissions.

Check the following:

• Camera → Allowed
• Location → Allowed All The Time
• GPS → ON
• Internet → ON

After giving all permissions, close the app and open it again.

Some phones block location in the background.

To fix this:

1. Open Settings → Apps → SalaryBox → Permissions.
2. Tap Location.
3. Select Allow All the Time.

This ensures attendance is marked correctly.

Basic details can be edited only once by staff. If something is wrong, tell your admin; they can update it from their side.

On iOS, staff can only view profile details. Any change must be made by your admin.

Below are the common attendance errors you may face and the steps you can follow to resolve them.

AI Selfie Attendance

1. Device Orientation Issue

Error Message: Please keep camera orientation as Portrait

Solution:

• Check if the kiosk device is placed upright in Portrait mode.
• Rotate or adjust the device so the camera is facing straight in a vertical position.

2. Face not recognised

Error Message: Face does not match

Solution:

• Ensure you are marking the attendance from your registered device
• Make sure your selfie looks the same as the photo your admin enrolled in the app.
• Moving to a brighter area and facing the light source

3. Standing Too Far from the Device

Error Message: Please come closer to the screen

Solution:

• Move closer to the kiosk device so that the camera can properly recognise your face.
• Stand at a comfortable distance where your face clearly fits within the frame.

4. Low Light / Dim Lighting

Error Message: Unable to Recognize Face! Please Retry

Solution:

• Stand in proper lighting where your face is clearly visible.
• Ensure there is no shadow covering your face.
• Make sure your face is enrolled in good lighting so the kiosk can recognise you easily.
• Move a little closer and keep your face centred on the screen.

AI Kiosk Attendance

1. Device Orientation Issue

Error Message: Please keep camera orientation as Portrait

Solution:

• Check if the kiosk device is placed upright in Portrait mode.
• Rotate or adjust the device so the camera is facing straight in a vertical position.

2. Face Not in Centre

Error Message: Adjust face to centre of screen

Solution:

• Make sure your face is positioned in the centre of the screen.
• Stand directly in front of the kiosk and ensure your full face is visible within the frame.

3. Unable to Detect Your Face

Error Message: No face detected

Solution:

• Ensure you are standing within the camera frame.
• Do not stand too far away.
• Remove anything blocking your face (cap, mask, or hand).
• Make sure there are no objects or people covering your face in the frame.

4. Standing Too Far from the Device

Error Message: Please come closer to the screen

Solution:

• Move closer to the kiosk device so that the camera can properly recognise your face.
• Stand at a comfortable distance where your face clearly fits within the frame.

5. Low Light / Dim Lighting

Error Message: Unable to Recognize Face! Please Retry

Solution:

• Stand in proper lighting where your face is clearly visible.
• Ensure there is no shadow covering your face.
• Make sure your face is enrolled in good lighting so the kiosk can recognise you easily.
• Move a little closer and keep your face centred on the screen.

QR Attendance

Error Message: Oops, invalid QR code. Please try again

Solution:

• Make sure you are scanning the correct QR code shared by your admin
• Check if the QR code is not damaged or faded
• Hold your phone steady while scanning
• Keep the QR code fully inside the scanning frame

GPS Attendance

Error Message: Request Permission

Solution:

• Ensure you are inside the allowed GPS location (Geo-Fence)
• Turn ON your phone’s Location (GPS)
• Provide location access permission from the phone Settings

Device Verification

Error Message: You are required to do device verification to mark Attendance

Solution:

• Use your registered device to mark attendance
• You must get approval from your admin.
• Tap on “Do Device Verification” when the message appears.
• Your verification request will be sent to your admin automatically.
• Once your admin approves it, you will be able to mark attendance from the new device.

Punch-Out cannot be done the next day.

You can:

• Add a Note explaining what happened
• Request your admin to correct your attendance

This usually happens if:

• The Internet was OFF when you punched in
• GPS was not captured
• Camera permission was missing
• Punch-in was not completed properly

  Open View Attendance → Tap the Date and check if the punch time is visible. If not visible, inform your admin or add a Note.

Your manager has not approved it yet.

You can:

• Open History and check the status
• Add a Note asking the admin to review your leave
• Recheck that you selected the correct leave type

Go to:

• Request Leave → History → Tap the Leave
• If the admin added a remark, it will be visible there.

No, leave requests cannot be edited or cancelled by staff. Ask your admin to correct it.

Your company has not uploaded holidays yet. You can check again later or ask your admin.

Try this:

• Allow camera permission
• Take the photo in clear light
• Make sure the odometer reading is fully visible

Check the following:

• The Internet should be ON
• All mandatory fields are filled
• Try saving again after restarting the phone

No, trips cannot be added later. You can inform your admin using Notes.

No, notes cannot be changed once saved. Please write carefully before submitting.

Only the admin and the branch admin can see your notes. Other staff cannot see your notes.

1. Check your internet connection.
2. Try opening again after restarting your phone.
3. If still not opening, ask your admin to resend it.

No, documents cannot be deleted by staff. Ask your admin if you uploaded something wrong.

Your admin has not uploaded it yet. Only uploaded documents appear in this section.