Frequently Asked Questions

Changing the Admin PIN alone won’t log them out of an active desktop session. You must revoke their permissions immediately from the Admin portal.

Actionable Steps to Resolve:

1. Log in as Super Admin.
2. Go to My Team → [Manager’s Name] → User Permissions.
3. Change their role from Branch Admin to Employee to revoke all admin access.
4. If the person refuses to log out, this step will restrict all their privileges immediately.

Managers cannot modify their own attendance, even if they hold administrative roles. This restriction ensures data integrity and transparency.

Actionable Steps to Resolve:

1. Log in using the Admin account.
2. Open the manager’s attendance record from the admin portal.
3. Make the required corrections.

Assign the Advanced Attendance Manager role. It provides permission to regularize attendance, manage leave approvals, and download attendance reports.

Actionable Steps to Resolve:

1. Log in as Admin on the web portal or app.
2. Go to My Team and open the HR Manager’s profile.
3. Click User Permissions → select Advanced Attendance Manager.
4. Save the role update.

You can assign a limited-access role, such as Advanced Attendance Manager or Attendance Manager, allowing attendance management without salary visibility.

Actionable Steps to Resolve:

1. Open the SalaryBox Web Portal or Mobile App with Admin access.
2. Go to My Team → [Employee Name] → User Permissions.
3. Assign one of the following roles:

• Advanced Attendance Manager: Can approve/reject leave and download attendance reports.
• Attendance Manager: Can mark attendance but cannot access reports or salary details.
• Save the changes.

Visibility for Branch Admins or Attendance Managers depends on Branch and Department assignments. If you can’t see all employees, the Super Admin may not have assigned you all the relevant Branches or Departments. Newly added employees might also be missing Department assignments that match yours.

Actionable Steps to Resolve:

1. Log in to the Super Admin account (only the Super Admin can modify visibility).
2. Go to My Team and locate the Branch Admin or Manager with the issue.
3. Click on their name → Employment Details.
4. Ensure all required Branches and Departments are assigned.
5. To view all employees, either assign all departments or remove specific department restrictions.

Branch Admins and Advanced Attendance Managers can only access branches explicitly assigned to them by the Main Admin. Seeing only the “Main Branch” means additional branch access hasn’t been granted yet.

Actionable Steps to Resolve:

1. Contact the Admin.
2. The Admin should log in and open your Employment Details.
3. Assign all required Branches and Departments to your profile.
4. Save the changes; this will grant you access to those branches.

Note: Branch Admins cannot modify their own branch or department access. Only the Main Admin can make these changes.

You can manage access for Branch Admins by assigning them to specific departments. This ensures they only see data (attendance, salary, etc.) for employees in their assigned departments, while the Owner (Admin) retains full access.

Actionable Steps to Resolve:

1. Log in to the Admin Account.
2. Go to My Team and locate the manager’s name.
3. Click on their record → open Employment Details.
4. Under Branch and Department, assign only the specific department (e.g., Production).
5. For owners or HR with full access, assign all departments or leave the setting universal (based on system configuration).

Employee visibility for Branch Admins, Advanced Attendance Managers, and other managers depends on Branch and Department assignments. If an employee isn’t visible, they may not share the same Branch and Department access. Also, if the employee joined via an invitation, the Admin may need to approve their New Joiner or Device Verification Request before they appear in the list.

Actionable Steps to Resolve:

1. Log in using the Admin account.
2. Go to My Team and search for the employee’s name.
3. Click the employee’s name → open Employment Details.
4. Verify both Branch and Department assignments.
5. Ensure they match the Branch and Department visible to the manager.Check the Pending Requests section for any approval needed (e.g., New Joiner Request).

You can increase the allowed distance by adjusting the Attendance Radius when setting up or editing your branch location. The Attendance Radius defines how far an employee can be from the saved branch coordinates to successfully mark their attendance.

If employees are frequently flagged as being “too far” despite being near the workplace, you can expand this radius to provide more flexibility.

Steps to Increase the Attendance Radius:

1. Open your SalaryBox Admin app or access the Desktop Web Portal.
2. Go to Settings → My Branch (or the Branch Details section).
3. Select the branch you want to edit.
4. Click Edit next to the branch name.
5. Locate the option for Attendance Radius.
6. Increase the value, for example, set it to 200 meters or more if needed.Save the changes.

The system relies entirely on Google Maps integration to verify and store accurate geolocation coordinates.

When you create or edit a branch, the “Search for place” option must fetch the address directly from Google’s verified database.

Resolution Steps:

1. Verify whether your new address appears on Google Maps.
2. If it doesn’t, submit an update or add the location on Google Maps.Once Google approves the location and it becomes searchable, return to SalaryBox and select it through the Search for place feature.

This message appears when the saved branch location in SalaryBox doesn’t match the employee’s actual GPS position.

Actionable Steps to Resolve

1. Log in to your Admin Account (Mobile App or Desktop).
2. Go to Settings → My Branch (or Company/Branch Details).
3. Click Edit beside the branch name.
4. In the address field, select Search for place or Branch Address.
5. Type the correct address and choose it from the map suggestions.
6. Click Get Address, then Save the changes.(Optional) Check or adjust the Attendance Radius to ensure employees within the site area can punch in successfully.

The Company Code is a unique identifier assigned to your company in SalaryBox. It is essential when contacting SalaryBox support for account-related queries, as it helps the support team quickly locate your account and provide efficient assistance. To ensure faster resolution, always have your Company Code and registered mobile number ready when reaching out.

To update your company logo, navigate to Settings in SalaryBox, click on your company name, select the Add/Edit Logo option, upload a new image file, and click Save to apply the changes.

To modify your company name or business type, go to Settings, click on your company name, edit the name field or select a new business type from the available options, and click Save to confirm the changes.

You cannot delete a branch if employees are still assigned to it. To delete a branch, first reassign all employees to another branch. Once the branch has no employees linked to it, you can proceed to delete it successfully.

To restrict attendance marking to your office location, go to Settings > My Branches, select the desired branch, and set the attendance radius between 100 to 1000 meters. Use the map or location search feature to pinpoint your exact office location. Employees outside this radius will be unable to mark their attendance.

Yes, you can assign the same employee to multiple departments if they perform roles across different teams. This flexibility is useful for employees with diverse responsibilities, allowing them to reflect their involvement in various departments accurately.

To delete a department, tap Delete next to the department name and confirm by entering DELETE. However, you must first ensure that no employees are assigned to that department. Reassign any employees to other departments before attempting to delete, as this restriction prevents accidental deletion of active departments.

To update an admin’s details, go to Settings > Admins, locate the admin, tap Edit next to their name, modify the necessary details, and click Save to update the information. This ensures the admin’s profile remains current and accurate.

You cannot delete your own admin account unless another admin is added to the system. To remove yourself, first add a new admin, log in with the new admin’s credentials, and then delete the previous admin account. This ensures there is always at least one active admin for account management.

A Branch Admin can only view and manage employees assigned to the same branch. If your organization uses departments within branches, ensure the Branch Admin and employees are also assigned to the same department. Verify these assignments in the system to resolve visibility issues.

No, a Branch Admin cannot modify their own attendance or payroll details. When they log in, their name does not appear on the SalaryBox dashboard. This restriction ensures the accuracy and integrity of attendance and payroll records by preventing self-editing.

No, neither Attendance Managers nor Advanced Attendance Managers have access to payroll functions. Their roles are strictly limited to managing attendance-related tasks, ensuring a clear separation of responsibilities within the system.

Yes, you can update an individual’s role by navigating to Settings > Employees & Managers, selecting the person, choosing a new role from the available options, and clicking Save.

Attendance Managers, Advanced Attendance Managers, employees, and CAs can only log in via the SalaryBox mobile app. Desktop login is restricted to Admins and Branch Admins.

An Attendance Manager can only handle same-day attendance records. In contrast, an Advanced Attendance Manager has additional permissions to edit past attendance records and manage leave requests, providing greater control over attendance-related tasks.

You can easily download your past or current invoices directly through the SalaryBox application or web portal, provided you are logged in using the main account.

Actionable Steps to Resolve:

From Mobile App (Android):

1. Log in using your main admin account.
2. Tap Settings at the bottom-right corner.
3. Select VIP.
4. View and download invoices as needed.

From Web Portal:

1. Log in to the SalaryBox web portal using your admin account.
2. From the left-hand menu, click VIP.
3. Under the VIP section, click Download Invoice.
4. Select and download the required invoice for your records or GST documentation.