Frequently Asked Questions

Yes, but this requires activating the Live Tracking add-on module. Once active, it provides continuous updates, alerts, and movement history for employees.

Actionable Steps to Resolve:

• Real-Time Updates: Receive live location updates approximately every five minutes.
• Tracking History: Access and download the employee’s full movement history.
• Alerts/Notifications: Get notified if the employee disables:
• Internet/Data, orGPS/Location Services after punching in.

SalaryBox complies with data privacy and company policies, which means tracking cannot continue if an employee disables GPS or denies location access.

Actionable Steps to Resolve:

You can remind employees to keep GPS and Internet enabled during work hours to ensure accurate live location tracking.

After purchasing the SB Locate plan, you can enable tracking for specific employees directly from your Admin profile.

Actionable Steps to Resolve:

1. Open the SalaryBox Admin account on your Android phone.
2. Tap on the employee’s name to view their profile details.
3. Click the Edit option in the top-right corner.
4. Scroll down to Additional Settings.Enable the toggle for SB Location Tracking (also labeled as “Can use location tracking”).

You can manually send a live tracking request to an employee from either the SalaryBox web portal or the mobile app.

Actionable Steps to Resolve:

From the Web Portal:

1. Log in to your SalaryBox account using Admin credentials.
2. From the left sidebar, click Location Tracking.
3. Select the employee’s name from the list.
4. Click Start Live Track.

• The employee will receive a live tracking request. Once accepted, their live location will appear automatically.

From the Mobile App (Android):

1. Open the SalaryBox app and log in with your Admin account.
2. Tap on the employee’s name.
3. Tap Location Tracking (displayed in blue at the top).
4. Tap Start Live Track to send the request.

• Once the employee accepts it, live tracking will begin immediately.

The Auto Live Track feature automates the process of sending and managing live tracking requests, ensuring continuous tracking without manual intervention.

Actionable Steps to Resolve:

From the Web Portal:

1. Log in to your SalaryBox account using Admin credentials.
2. Click Settings (top-right corner).
3. Scroll down and select Attendance Settings.
4. Find and enable Auto Live Track.

From an Android Device:

1. Open the SalaryBox app and log in as Admin.
2. Tap Settings (bottom right corner).
3. Go to Attendance Settings.
4. Scroll down and enable Auto Live Track.

From an iOS Device:

1. Log in to the SalaryBox app as Admin.
2. Tap Settings (bottom right corner).
3. Scroll to Attendance Settings.
4. Find and enable Auto Live Track.

Once enabled, the system automatically manages employee location tracking permissions for smoother and more accurate monitoring.

You do not need to send the Live Track request daily unless the employee has manually stopped sharing their location or performs a punch-in/out. To avoid sending requests repeatedly, you can enable the Auto Live Track feature in your settings.

Actionable Steps to Resolve:

Enable Auto Live Track under Attendance Settings to allow the system to automatically manage employee location permissions and requests.

The SalaryBox mobile app allows employees to stop Live Track directly from their phone notifications. If the employee swipes down and taps “Stop Live Track,” the system immediately sends a notification to the Admin confirming that the employee has manually stopped tracking.

Actionable Steps to Resolve:

Communicate to the employee that closing or minimizing the app doesn’t stop tracking, but tapping “Stop Live Track” does. Ask them to ensure permissions for Location Access remain enabled in their phone settings.

You can verify whether an employee has stopped sharing their location from the Admin notification panel in your SalaryBox account.

Actionable Steps to Resolve:

1. Open the SalaryBox web or mobile app.
2. Click on the Bell icon (Notification icon) in the top-right corner.
3. From the notification list, select Live Track.Check the employee status; messages like “Stop Live Track” or “GPS permission disabled” indicate that the employee has stopped sharing location manually.

The message “Live Track not started” or a red mark next to an employee’s name usually means the employee has not accepted the Live Track request sent by the Admin. Since the system requires active consent from the employee for tracking, Live Track will not begin until the employee accepts the request.

Actionable Steps to Resolve:

Ask the employee to open the SalaryBox app and accept the Live Track request shown on their screen. Once they approve it, tracking will start automatically.

No, you don’t need to send a live tracking request manually each day. Live tracking starts automatically when an employee marks their first punch-in of the day. To enable this, ensure the Auto Live Tracking option is activated in Settings. Once enabled, the system will automatically initiate tracking, eliminating the need for manual requests.

Several reasons could prevent an employee from being live-tracked:

• Auto Live Tracking is disabled: Ensure the Auto Live Tracking feature is enabled in Settings. This is required for tracking to start automatically when an employee punches in.
• Employee actions: The employee may have manually stopped live tracking, turned off their GPS, or disabled mobile data, all of which interrupt tracking functionality.
• Solution: If tracking is not working, the admin can manually send a live tracking request. Once the employee accepts it, tracking will resume. To avoid issues, confirm that Auto Live Tracking is enabled and that the employee’s device has active location services and an internet connection.

Yes, both the admin and the branch admin will receive a notification if an employee:

• Turns off their internet connection.
• Disables their GPS or location services.
• Manually stops live tracking.
  These alerts ensure you are promptly informed of any interruptions to live tracking, allowing you to take appropriate action.

Yes, you can access both the address and GPS coordinates of an employee’s live location at a specific time by downloading the Live Tracking Report from the SalaryBox system. This report provides detailed location information for your records.

To enable automatic live location tracking and avoid sending manual requests repeatedly, your staff must activate the Auto Live Check feature in the SalaryBox application. Follow these steps:

• Log in to the SalaryBox mobile application.
• Navigate to Settings.
• Select Attendance Setting.
• Locate and enable the Auto Live Check option.
  Once enabled, a location request will automatically be sent when the employee opens the application, and they must allow location access for tracking to begin. This streamlines the process by eliminating the need for repeated manual requests.

No, it is not possible to prevent employees from disabling live location tracking. Tracking an individual without their consent is not permitted. By installing the SalaryBox application, employees implicitly consent to being tracked and sharing their details and GPS location. If an employee does not consent, they may choose not to install the software.

No, live tracking does not automatically resume if the connection is lost (e.g., due to network issues) or if the employee disables their location. In such cases, you must send a new tracking request to the employee, who will need to accept it for tracking to restart. This functionality is currently a feature request that can be raised with the SalaryBox team for future consideration.