Frequently Asked Questions

Steps to Fix:

1. Open the SalaryBox app → Go to Settings → Shift, and check shift timing and buffer time settings.
2. Go to My Team → Attendance Detail → Work Timing, and verify the employee’s shift type (should be fixed shift).
3. Plug a pen drive into the biometric device → Press Menu → Data Management → Download all General log.
4. Open the AGL_001.TXT file from the pen drive on your computer. In SalaryBox, go to the Attendance Dashboard → Select the employee and date, then compare IN/OUT times.
5. Upload the same file in the app via Settings → Biometric → Click the three dots beside the device → Upload biometric log.

Allow 5–10 minutes for the data to reflect in the app.

Steps to Fix:

1. Check that the power adapter is securely connected to both the socket and the device.
2. Try powering the device with a USB-to-USB cable connected to a laptop or computer.
3. If still not working, try another power adapter with the correct voltage (9V, 12V, or 5V)

Steps to Fix:

1. Ensure the power adapter is securely connected.
2. Try powering the device with a USB-to-USB cable using a laptop or computer.
3. Use a different power adapter with the correct voltage (9V, 12V, or 5V).

Steps to Fix:

1. Restart the device and check the power supply connection.
2. Connect the device to a laptop using a USB-to-USB cable.
3. If it still doesn’t work, we will be updating the device firmware.

Steps to Fix:

1. Press Menu → User Management → User View → Select employee → Edit → FP → Ask the employee to scan the same finger three times.

Steps to Enroll:

1. Press Menu → User Management → User View to check if the user already exists.
2. If not listed, go to the SalaryBox app → Settings → Biometric → Manage Employee → Add the user.
3. Back on the device → Select user → Edit → FP to enroll fingerprint (scan 3 times).
4. For face enrollment, select the user → Modify Face → Enroll.

Steps to Delete:

1. On the device → Press Menu → User Management → User View
2. Select the user → Click Delete.

Steps to Connect:

1. Press Menu → Comm Set → WIFI
2. Search for available networks → Select your network
3. Enter the WIFI password and set DHCP to Yes, and press ESC
4. Save the settings by pressing OK on Alpha Pro/Beeta devices (auto-save on others).

Steps to Configure:

• Press Menu → Comm Set → Server
• Configure as follows:
  ->Server Request: Yes
  ->Domain Name: No
  ->Server IP: 003.108.231.014
  ->Port: 7792
• Save settings.

Steps to Resolve:

1. Verify that cloud settings are correctly configured.
   ->Press Menu → Comm Set → Server
   ->Set Server Request to Yes, Domain Name to No, enter Server IP as 3.108.231.14, and Port as 7792. Then, save the settings.
2. Match biometric ID:
   ->Go to SalaryBox app → Settings → Biometric → Manage Employee
   ->Compare with the ID shown during punch on the device.
   ->If they differ, delete and re-enroll with the correct ID.
3. Try another WIFI network. If still not syncing, ask your IT team to check the firewall or network restrictions.

Steps to Fix:

1. Turn off the device (unplug or press the power button, depending on the model).
2. Power it back on → Menu → Data Management → Init Menu or Init System
3. If it’s still stuck, the device may require servicing.

Steps:

1. Identify whether you need a fingerprint, face, or both functionalities.
2. Visit our store: store.salarybox.in to compare available models.
3. Place your order online at your convenience.

1. Confirm the device is a SalaryBox-supported model (Alpha, Beeta, Gamma, FaceScan Pro).
   Note: Third-party devices (like ESSL or Biomax) cannot be reassigned.
2. Send an email from your official company ID with:
   ->Reason for removal
   ->Company Code
   ->Device invoice/model number
3. We’ll share this with our team and update you accordingly.