Net Promoter Score (NPS) is a metric that measures customer or employee willingness to recommend an organization, calculated from survey responses on a 0-10 scale.
- What is Net Promoter Score (NPS)?
Answer: It is a metric measuring willingness to recommend an organization. - How is it calculated?
Answer: It subtracts the percentage of detractors (0-6) from promoters (9-10). - What is a good NPS?
Answer: A score above 50 is generally considered excellent. - How is it used in HR?
Answer: HR uses it to gauge employee satisfaction and engagement. - What are the limitations?
Answer: It may oversimplify complex sentiments.
