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Built for BPO & Call Centres

BPO Workforce Management Software

SalaryBox is a complete BPO workforce management software built for the unique complexity of call centres and business process outsourcing — 24×7 operations, three-shift agent rotations, multiple LOBs on the same floor, high-attrition hiring cycles, contract agent payroll, and mandatory Indian statutory compliance at scale. Capture attendance with AI face recognition at every floor entry. Build shift rosters for every team and process. Manage leave, weekly offs, and substitutions in one mobile-first dashboard. Run monthly payroll for hundreds of agents — permanent, contractual, or on-roll — with PF, ESI, PT, LWF, and TDS fully automated in a single click.

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4.7 / 5 on Google Play 5,00,000+ businesses trust SalaryBox No credit card required
24×7

Shift operations with rotating schedules across every LOB

5

Attendance modes — biometric, AI selfie, GPS, QR, kiosk

1

Click to run payroll for 500+ agents with full compliance

0

Manual spreadsheets for PF ECR, ESI, PT, LWF & TDS

BPO Workforce Dashboard — Floor A & B
Shift 2 · 420 agents on roll
● 368 On Duty 52 On Leave/Off
Inbound Sales (LOB 1)
RS
Rahul S.
Agent · Floor A
In
PK
Priya K.
TL · Floor A
In
AV
Amit V.
Agent · RO
WO
Customer Support (LOB 2)
SK
Sneha K.
Agent · Floor B
In
MN
Mohan N.
Agent · Night
Night
DV
Divya V.
Agent · OT
OT+2h
Back Office (LOB 3)
RP
Ravi P.
Agent · Floor B
In
KT
Komal T.
Agent · WFH
WFH
LM
Leena M.
Agent · Leave
CL
Collections (LOB 4)
AS
Arun S.
Agent · Floor A
In
NJ
Nita J.
TL · Floor A
In
VR
Vinod R.
Agent · Night
Night
Tech Support (LOB 5)
TK
Tanvi K.
Agent · Floor B
In
RG
Rohit G.
TL · Floor B
In
SM
Sonal M.
Agent · Bench
Bench
The BPO Reality

Four Pain Points Draining Every BPO's Workforce Budget

Managing a BPO workforce of 200–2,000 agents is operationally different from managing any other business. 24×7 shifts, multiple client processes, rotational weekly offs, high attrition, and a mix of permanent and contractual agents make every month-end a payroll team's worst nightmare. Here's where most BPOs bleed money and time before adopting the right platform.

01

Proxy Attendance on the BPO Floor

Agents sign the attendance register for absent colleagues. Biometric devices get shared or bypassed. Without face-verification at floor entry, proxy punching silently inflates agent headcount and wages every month.

02

Shift Roster Chaos Across Multiple LOBs

Morning, afternoon, and night shifts across Inbound Sales, Customer Support, Back Office, Collections, and Tech Support — each with different team sizes, weekly off patterns, and client SLA requirements. Spreadsheets break.

03

Night-Shift Allowances and OT Miscalculated

Night-shift differential, weekend duty premium, public holiday pay, transport allowance for late shifts, and overtime — each calculated differently per grade and process. Manual computation generates errors and disputes every month.

04

Compliance at Scale is a Month-End Catastrophe

Running PF ECR files, ESI contributions, Professional Tax across states, LWF deductions, and TDS calculations for 500+ agents — manually in Excel, for 12 months straight — creates errors, delays, and penalty risk.

Why BPOs Choose SalaryBox

Built for 24×7 BPO Operations
from Floor Entry to Payslip

Every capability is live in SalaryBox today — verified from the product, not marketing copy. One platform for attendance, shifts, leave, and payroll across every team, every process, and every floor.

Face Recognition at Floor Entry

AI Selfie Punch-In with face verification, biometric integration, QR code, GPS attendance, and AI Attendance Kiosk — five modes to capture tamper-proof agent attendance at every floor entry point.

Floor-Level Geofencing

Unlimited geofences for every BPO floor, building, or campus. Fake GPS Blocking and Verified Device Punch-In prevent proxy check-ins even in hybrid and work-from-home setups.

24×7 Shift Rosters Across All LOBs

Fixed and rotating shifts, multiple daily shifts, monthly rosters per process team. Shift time limits block early check-ins and late check-outs. Break tracking auto-deducts meal breaks.

Leave, Weekly Off & Substitution

Custom leave policies per agent grade. Mobile leave applications with TL approvals. Rotational weekly off management. Real-time leave balance tracking for every agent across every LOB.

Multi-Cadre Agent Payroll

Monthly for permanent agents, hourly for contractual staff, with night allowances, weekend premiums, OT pay, transport allowance, HRA, and statutory deductions all automated in one payroll run.

Multi-Site BPO Dashboard

One consolidated view across every floor, every building, every city. Role-based access for TLs, floor managers, and HR. Exportable reports by LOB, shift, or agent grade for client billing.

Manage Every BPO Process & Agent Type

From inbound voice and customer support to back-office data processing and field collections — SalaryBox manages every LOB, every floor, and every agent grade in one workforce management platform.

Inbound Voice Outbound Sales Customer Support Back Office Processing Data Entry & KPO Collections & Recovery Technical Support Healthcare BPO BFSI BPO Telecalling & Telesales Permanent Agents Contractual Agents On-Roll Trainees Team Leaders Quality Analysts Floor Managers WFH / Hybrid Agents Night-Shift Teams Rotational Weekly Off Transport Staff
Feature Deep-Dive

How SalaryBox Runs Your BPO Workforce

Click any feature to see how it works on your BPO floor — from morning agent check-in to compliance-ready month-end payroll.

Tamper-Proof Attendance at Every BPO Floor Entry Point

A BPO floor with 200–1,000 agents cannot rely on shared biometric devices or paper registers. SalaryBox offers five attendance modes so every entry point on every floor is covered. Agents at floor entry use a biometric device or an AI Attendance Kiosk — a spare tablet that becomes a face-recognition punch-in machine automatically. TLs and managers use AI Selfie Punch-In with face verification from their phone. WFH and hybrid agents mark GPS-verified attendance with geofenced confirmation that they are at the approved work-from-home location. Banquet staff or temporary process-specific agents use QR Code Punch-In. Fake GPS Blocking stops agents from spoofing their location in WFH setups. Verified Device Punch-In ensures only approved phones can mark attendance. Every check-in is face-verified, location-confirmed, and immediately visible in the HR dashboard — proxy attendance on the BPO floor becomes impossible.

  • AI Selfie Punch-In with face verification for all agents
  • Biometric device integration at floor entry points
  • AI Attendance Kiosk — any tablet becomes a face-recognition station
  • GPS + geofence attendance for WFH and hybrid agents
  • Fake GPS Blocking — stops location spoofing in WFH setups
Floor A · Shift 2 Punch-Ins ● Live
Rahul Singh · Biometric 14:02
Priya Kumar · AI Selfie 14:08
Komal Tiwari · GPS+Geofence 14:10 WFH
Ravi Pillai · Kiosk 14:14
Mohit R. · Fake GPS ✗ Blocked
368 verified · 3 Fake GPS blocked

24×7 Shift Rosters for Every Team, Every LOB, Every Day

BPO scheduling is the most complex shift planning in any industry. Morning shift (6 AM–2 PM), afternoon shift (2 PM–10 PM), night shift (10 PM–6 AM), and mid-shifts for some processes — running simultaneously across five different LOBs on the same floor, each with different headcount requirements and different weekly off patterns (some rotational, some fixed Sunday). SalaryBox handles every pattern. Create fixed or rotating shift schedules per LOB or per team. Build monthly rosters for 500+ agents in minutes. Set shift time limits to block early check-ins (prevents paid hours being claimed before shift starts) and late check-outs (controls overtime costs). Configure mandatory working hours so a 6-hour attendance is correctly flagged as a half-day rather than a full day. Enable break tracking so paid-break and unpaid-break time is tracked accurately and deducted from payable hours automatically.

  • Fixed and rotating shifts for Inbound, Outbound, Back-Office, and Night teams
  • Monthly roster planning for 500+ agents across multiple LOBs
  • Shift time limits block early check-ins and late check-outs
  • Break tracking with automatic unpaid-time deduction
  • Rotational weekly off management per agent and per LOB
Shift Summary · Floor A
Morning (6–2) 142 agents LOB 1+3
Afternoon (2–10) 168 agents LOB 1+2+4
Night (10–6) 58 agents LOB 2+5
WFH approved 22 agents Geofenced
Present today368 / 420
On leave / WO52

Leave Management, Weekly Off & Mobile Approvals for BPO Teams

BPO leave management is high-frequency and high-stakes. With agents on rotational weekly offs, attendance on declared holidays determines both SLA compliance and payroll deductions. Casual leave, sick leave, earned leave, maternity and paternity leave, leave without pay — each type has different balance rules, different approval authorities (TL vs. floor manager vs. HR), and different carry-forward or encashment policies at year-end. SalaryBox lets you configure unlimited custom leave policies per agent grade and per process. Agents apply for leave from the mobile app in 10 seconds. TLs and floor managers get an instant notification and approve or reject with a single tap. Real-time leave balance updates mean every agent knows exactly how many leaves they have left without a HR call. Holiday management covers national holidays, BPO operational holidays, and process-specific blackout dates in one calendar all agents can see.

  • Unlimited custom leave policies per agent grade and process
  • Mobile leave application with one-tap TL / manager approval
  • Real-time leave balance for every agent — no HR queries needed
  • Rotational weekly off management per team and per LOB
  • Holiday management for national, BPO, and process-specific dates
  • Leave carry-forward and year-end encashment reports
Leave Requests — Today
RS
Rahul Singh
Casual Leave · 1 day
Approved
PK
Priya Kumar
Sick Leave · 2 days
Pending
MN
Mohan Nair
Earned Leave · 3 days
Approved
DV
Divya Verma
LOP · Excess leave
LOP
Floor A leave balance avg 7.2 days / agent

BPO Agent Payroll With Night Allowances & Full Compliance

BPO payroll has every compensation layer typical of a mixed, high-volume workforce. Permanent agents earn monthly salaries. Contractual and on-roll trainees earn lower-grade salaries with probationary rules. Night-shift agents earn a shift differential. Transport allowance is paid per shift for agents who use the company cab. Weekend and public holiday work attracts a duty premium. Overtime above the weekly limit triggers a different rate. SalaryBox handles all of it automatically: configure each allowance and rule once, and SalaryBox applies it every cycle from attendance data. Statutory compliance is fully automated — Provident Fund with ready-to-upload ECR files, ESI contributions per agent, state-specific Professional Tax across every state the BPO operates in, Labour Welfare Fund, and TDS on the latest regime. Month-end payroll for 500 agents runs in minutes, not days.

  • Monthly and contractual pay in the same payroll run
  • Night-shift differential, weekend premium, OT pay automated
  • Transport and cab allowance per shift type
  • PF with ECR files, ESI, state-specific PT, LWF, and TDS automated
  • Instant payslip generation and sharing on the agent app
Agent Payslip · Rahul Singh · October
Basic salary₹18,000
HRA + DA₹5,400
Night shift (14 shifts)₹2,800
Transport allowance₹1,400
Weekend duty (4 days)₹1,600
PF deduction−₹2,160
ESI + PT + TDS−₹820
Net take-home₹26,220

Still Running BPO Attendance on Paper Registers?

Every month you run on paper, you pay for proxy punching, miscounted overtime, and compliance penalties. SalaryBox takes 15 minutes to set up and eliminates all three on day one.

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Customer Stories

BPOs & Call Centres Run Workforce on SalaryBox

From 100-seat single-process BPOs to 1,000-agent multi-site contact centres — HR heads and operations managers trust SalaryBox with attendance, rosters, and payroll every month.

“

We had 320 agents across three shifts and attendance was a mess — biometric queues in the morning, paper registers for WFH staff, and no way to verify. AI selfie with geofencing solved all three. Payroll reconciliation dropped from a five-day process to half a day.

RK
Rekha Kapoor
HR Head · 320-seat inbound BPO
320agents on one platform
5 days → ½payroll close time
“

Our night-shift allowances and transport claims were manually calculated every month. One missed formula in Excel and we'd hear about it from 60 agents simultaneously. SalaryBox now computes everything from attendance data and all five statutory compliances are ready to file on day one of month-end.

AP
Anil Parekh
Finance Head · Multi-site collections BPO
Zeroallowance disputes
Day 1compliance ready

Put Your Entire BPO Workforce on One Platform

Free trial, no credit card required. Set up your floor in under 15 minutes. Scale from 50 seats to 2,000+ agents on the same platform when you're ready.

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  • AI face recognition attendance at every floor entry
  • Floor geofencing with Fake GPS Blocking for WFH
  • 24×7 shift rosters across all LOBs and processes
  • Night allowance, OT, transport pay automated
  • PF ECR, ESI, PT, LWF & TDS fully automated
  • Multi-site dashboard for BPO groups
Frequently Asked Questions

BPO Workforce Management — Common Questions

Everything BPO HR heads, operations managers, and finance teams want to know before adopting SalaryBox for their contact centre workforce.

BPO workforce management software is a platform built for the specific complexity of business process outsourcing and contact centre operations — 24×7 shift scheduling across multiple LOBs, agent attendance tracking at floor entry, proxy-attendance prevention, leave and weekly-off management, night-shift and overtime allowance automation, and payroll with full Indian statutory compliance for PF, ESI, Professional Tax, Labour Welfare Fund, and TDS. SalaryBox delivers all of these in a single mobile-first platform for BPOs of any size, from 50-seat startups to 2,000-agent multi-site operations.
SalaryBox offers five attendance modes. At the floor entry, agents use a biometric device or an AI Attendance Kiosk (a spare tablet turned into a face-recognition punch-in station). TLs and managers use AI Selfie Punch-In with face verification from their phone. WFH and hybrid agents use GPS attendance with geofence-verified location confirmation. Process-specific or temporary agents use QR Code Punch-In. All five modes feed into one unified real-time dashboard visible to floor managers and HR across every LOB.
Yes. SalaryBox combines four anti-fraud layers specifically designed for BPO environments. AI Selfie Punch-In with face verification confirms identity — a shared card or proxy login fails. Floor-level geofencing ensures attendance can only be marked within the building. Fake GPS Blocking detects and rejects WFH agents who use location-spoofing apps to fake home attendance. Verified Device Punch-In locks each agent to an approved phone so colleagues cannot clock in for each other. Together these make proxy attendance effectively impossible on or off the BPO floor.
Yes. SalaryBox handles every BPO shift pattern — morning, afternoon, night, and mid-shifts — running simultaneously across different LOBs with different headcounts and different weekly off patterns. Create fixed or rotating shifts, build monthly rosters for 500+ agents, set shift time limits to block early check-ins and late check-outs, configure mandatory working hours for correct half-day tracking, and enable break tracking for accurate payable-hours calculation. Each LOB or team gets its own shift schedule managed from one dashboard.
Yes. Configure every allowance once and SalaryBox calculates it automatically from attendance and roster data. Night-shift differential triggers when an agent works the night shift. Transport allowance applies per shift type. Weekend duty premium fires on Sundays and declared holidays. Overtime above the configured weekly threshold is computed at the correct rate. Custom allowances including HRA, DA, and any BPO-specific component are set up per agent grade and applied every cycle without manual calculation.
Yes. WFH and hybrid agents mark GPS-verified attendance from their home location, which is geofenced to the approved residential address. Fake GPS Blocking prevents agents from checking in from a different location. Managers see WFH agents alongside floor agents in the same dashboard — with the same real-time visibility, the same leave approval workflow, and the same payroll rules. This is especially useful for BPOs that ran hybrid operations post-2020 and need a unified attendance system for both office and remote agents.
Yes. All statutory compliance is fully automated. Provident Fund is calculated per agent with a ready-to-upload ECR file generated every month. ESI contributions are computed accurately for agents below the wage threshold. Professional Tax uses state-specific slabs for all Indian states — critical for BPO groups with operations across cities and states. Labour Welfare Fund is applied at the correct state-specific frequency. TDS is calculated on the latest income-tax regime. All reports are audit-ready and exportable to Excel or CSV.
Yes. SalaryBox supports monthly, daily, and hourly pay structures in the same platform. Permanent on-roll agents, contractual agents on fixed-term rolls, trainees on probationary structures, and temporary process-specific staff can all be managed in one payroll run. Each grade has its own salary structure, allowance profile, and statutory compliance rules. This is especially useful for large BPOs that manage multiple headcount types simultaneously.
Yes. Multi-site BPOs run all floors and all locations from a single consolidated dashboard. Each site gets its own geofence, its own floor managers with role-based access, and its own shift roster templates. Corporate HR sees a consolidated view of the entire headcount across every site. Payroll can be run per site or for the entire BPO group in one action. Reports break down workforce data by LOB, by shift, by site, and by agent grade.
Yes. Start a free trial without a credit card. Agents install the app and onboard in minutes. The trial includes full access to all five attendance modes, floor-level geofencing with Fake GPS Blocking, 24×7 shift roster planning, leave management with mobile approvals, multi-site dashboards, and automated payroll with statutory compliance. Most BPO HR teams go live with real agent attendance on the first day they sign up. Setup for the first floor typically takes under 15 minutes.